Contract – Terms and Conditions

These Terms and Conditions for Services (“Terms“) govern the provision of Services (as defined below) by the Company to you (“Client” or “you”) pursuant to one or more Service Plans (as defined below) entered into by and between the Company (as defined below) and Client from time to time. These Terms are a legal contract between you and the Company. By using the Services, you are agreeing to all the Terms. As used in this Agreement, “Company” means Affiliated Communications LLC dba Alert and/or ClientChatLive, as set forth on the applicable Service Plan.

1. SERVICES.
A. General. The Service Plan which you and the Company agreed to (the “Service Plan“) and these Terms (together with the Service Plan, this “Agreement“) comprise the entire agreement between you and the Company, and supersede all prior terms and conditions and all other prior or contemporaneous understandings, agreements and communications. You understand and acknowledge that the Company shall only provide Services to you pursuant to a Service Plan entered into by and between you and the The Service Plan is governed by these Terms and is hereby incorporated herein by reference. In the event of any conflict between these Terms and the Service Plan, the Service Plan shall govern. The Company shall provide to Client the services described in the Service Plan (the “Services“) in accordance with these Terms and the Service Plan. If telephone answering services are included in the Services, (a) the Company is not responsible for the transfer of Client telephone lines to the Call Center (as defined below in Section 8) and (b) Client hereby authorizes the Company to record messages between Client’s callers and the Call Center. The Company offers several different rate plans to meet individual client needs and objectives. The Company bills on a time-basis or on a per event-basis, unless otherwise specified on the Service Plan. The time-based billing will be calculated based on worktime (“Worktime”) and may include system time (“System Time”) and talk time (“Talk Time”). Worktime, System Time, Talk Time, and the Company’s other billing methods, are described in further detail below. Client understands, acknowledges, and agrees that the Company does not and cannot control the types of inbound calls, chats, texts, or emails that ring or are otherwise initiated into Client’s account and that all Worktime, System Time, or Talk Time generated by any and all types of inbound calls, chats, or texts, including but not limited to pre-recorded calls, robocalls, telemarketing calls, other unsolicited calls, and/or ‘dead-air’ calls, is billable to Client.

B. Worktime. Worktime is any time that the Call Center is working in or on your account on your behalf, including, but not limited to, time spent answering your calls, drafting and sending emails, initiating, facilitating, or making outbound calls, dispatching, reviewing and responding to customer service inquiries, programming, conducting account maintenance and/or otherwise corresponding with you or your callers on your behalf. Worktime is calculated on a minute usage- basis, which will be billed in increments specified on the Service Plan. All billing increments are rounded up to the nearest increment. For example, if you are on a 30-second increment plan and receive a call that lasts 10 seconds, it will be billed as 30 seconds; and if you are on a 30-second increment plan and receive a call that lasts 31 seconds, it will be billed as 60 seconds. If you are on a 60-second increment plan and receive a call that lasts 10 seconds, it will be billed as 60 seconds; and if you are on a 60-second increment plan and receive a call that lasts 71 seconds, it will be billed as 120 seconds. For Services billed as Worktime, the Company does not bill for time when callers are on hold waiting to speak with the Call Center or for inbound ringing time, but the Company does bill for time when callers are on hold waiting to be transferred from the Call Center to the Client (including outbound ringing time), and the Company does bill for time when callers are on hold while the Call Center interacts with the Client. Client understands, acknowledges, and agrees that the Company may, and reserves the right to, utilize one or more conversational artificial intelligence agents or services (the “AI Agent”) to answer and respond to calls, texts, and/or chats with Client’s callers and customers and to otherwise support and supplement the Call Center’s staff and representatives in the provision of the Services, and that any time spent by the AI Agent answering or responding to calls, chats, or texts will be billed as Worktime as set forth herein, unless otherwise expressly set forth in the applicable Service Plan.

C. System Time.  System Time is any time associated with processes (whether manual or automatic) which occur or are executed on the Client’s behalf and is billed in arrears. System Time may also be billed as a percentage of Work Time or Tak Time or in such other manner as set forth on your Service Plan. Examples include front end greetings, text messages, emails, faxes and pages, as well as telephony services which include, but are not limited to, services related to the Company’s switch, custom routing, and source tracking. If your account is subject to System Time charges, it will be clearly stated on your Service Plan. IF YOU HAVE ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED FOR SERVICES, PLEASE CONTACT THE COMPANY’S BILLING DEPARTMENT VIA PHONE OR EMAIL AT 888-790-1483 OR CLIENTSERVICES@ALERTCOMMUNICATIONS.COM. IN ADDITION TO ANSWERING ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED, THE COMPANY WILL BE HAPPY TO PROVIDE YOU WITH A FULL DETAILED DESCRIPTION OF ANY AND ALL FEES RELATED TO YOUR ACCOUNT.

D. Talk Time. Talk Time is any time that the Company staff spends talking with the Client’s or its callers via the Client’s account, including, but not limited to, any time beginning when a call is answered and ending when the call is disconnected on a phone line dedicated to the If multiple phone numbers (lines) are used for the Client’s account, then Talk Time for each number (line) is billable to the Client. Talk Time is calculated on a minute usage-basis, which will be billed in increments specified on the Service Plan. All billing increments are rounded up to the nearest increment. For example, if Client is on a 30 second increment plan and receives a call that lasts 10 seconds, it will be billed as 30 seconds; and if Client is on a 30 second increment plan and receives a call that lasts 31 seconds, it will be billed as 60 seconds. For Services billed as Talk Time, the Company does not bill for time when callers are on hold waiting to speak with the Call Center or for inbound ringing time, but the Company does bill for time when callers are on hold waiting to be transferred from the Call Center to the Client (including outbound ringing time), and the Company does bill for time when callers are on hold while the Call Center interacts with the Client.

E. Per Event Billing. From time to time Alert may offer other products and service options to you in connection with the Services. In the event that the Company may bill per call, per chat, per contract, per lead, or per text message (each, an “Event”) as set forth on the Service Plan. The Service Plan will specify a Recurring Charge (as defined below in Section 3) based on an allotted number of Events, and a fee for any Overage Usage (as defined below in Section 1(h)) for Events in excess of the allotted number of Events. The types of billable Events will be specified on the Service Plan. For Services billed on a per call basis, the Company reserves the right to bill the Client for inbound calls that are pre-recorded calls, robocalls, telemarketing calls, other unsolicited calls, and/or ‘dead-air’ calls. For Services billed on a per chat or per text message basis, the Company measures the Client’s number of calls chats or text messages based on the number of “engaged chats”. An “engaged chat” is an online interaction with one of the Company’s chat/text representatives or the AI Agent at the Call Center that starts when a Client’s website visitor engages a chat/text representative or the AI Agent at the Call Center for any reason. Any engaged chat ends when (i) the chat/text representative or AI Agent determines the chat is not company-related, (ii) the visitor closes the chat/text window, or (iii) the chat/text representative or AI Agent closes the chat/text window. Client will be charged for each engaged chat regardless of the source or reasons for the Client’s website visitor’s initiation of such chat. The length of an engaged chat does not impact the charges for such services. The parameters for any per contract or per lead billing will be specified on the applicable Service Plan. If use of the AI Agent is included in the Services, the Company may bill per Event as set forth herein, or the Company may charge separate or additional fees for use of the AI Agent as set forth in the applicable Service Plan.

F. ClientChatLive Services.  As set forth on the applicable Service Plan, Company agrees to provide chat monitoring and chat operator services on the Client’s website(s) (the “ClientChatLive Services”). As part of the ClientChatLive Services, chat operators at the Call Center will be available to interact with visitors of the Client’s website(s) and discuss the Client’s products and services. The chat operator shall attempt to obtain the visitor’s name, contact information and the information the visitor is seeking from Client. At the end of the chat the chat operator shall then forward the chat transcript to the Client’s email account(s) designated in the Service Plan. Client shall pay the designated fees for the ClientChatLive Services and any set up fees as set forth in the applicable Service Plan. ClientChatLive Services may be billed on a flat rate, per lead, per chat basis, or such other manner, as set forth in the applicable Service plan. The Company measures the usage of ClientChatLive Services based on number of “valid chats” and the Company is charged a flat rate fee based on the number of “valid chats”. A “valid chat” is an online interaction between a Client website visitor and a chat operator whereby the chat operator obtains the visitor’s name and either email address or phone number. A valid chat does not include any chat with a current customer of the Client, a repeat visitor to the Client’s website that has already engaged in a Valid Chat with a chat operator, or chats that do not obtain the visitor’s name and either email or phone number.

G. Other Services; Support. From time to time the Company may offer other products and service options to you in connection with the Services, including, without limitation, professional services. In the event that Client engages the Company to provide Services that are not covered by Section 1(a)-(f) herein, you and the Company will enter into a new or updated Service Plan setting forth the scope of such other services and the fees for such other services (including, without limitation, applicable Recurring Charges, Miscellaneous Fees, and fees for Overage Usage, as applicable). As indicated on the Service Plan, there will be a setup fee to begin services. Basic client and account management services will be provided at no additional charge during regular business hours from 9:00 AM PST – 4:30 PM For after-hours and/or premium support services, Client may incur and agrees to pay additional fees at the premium support rate as stated on the Service Plan.

H. Service Fees.The Company’s fees are calculated per Cycle periods are noted on the Service Plan and are either weekly, monthly, or 28-days, unless otherwise specified on the Service Plan. There are three types of fees charged in connection with the Company’s Services. First, the Company may charge a Set Up Fee as outlined on the Services Plan, which Set Up Fee will be non-refundable. Second, the Company charges fixed Recurring Charges as outlined on the Service Plan, which include the fees for the base number of voice minutes (for either Worktime or System Time billing) or calls, chats, contracts, leads, or text messages (for per Event billing) allotted in the Service Plan. Recurring Charges are due in advance, on or before the first day of the applicable billing period. Client will be responsible and agrees to pay the Recurring Charges for the duration of the Term regardless of whether Client chooses to terminate Services during the Term. Next, the Company bills a variable overage fee if your usage of time, calls, chats, contracts, leads, or text messages, as applicable, exceeds what is allotted in your base rate (“Overage Usage”, and such variable overage fee is due in arrears on the first day of the subsequent billing period. Lastly, the Company may bill certain miscellaneous fees as more fully described in Section 2 (“Miscellaneous Fees” of these Terms. You are responsible for paying all of these fees in addition to any applicable sales and use taxes based on the address you provide upon signing up for the Service Plan. You agree to pay all fees and applicable sales and use taxes on time. IF YOU HAVE ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED FOR SERVICES, PLEASE CONTACT THE COMPANY’S BILLING DEPARTMENT VIA PHONE OR EMAIL AT 888-790-1483 OR CLIENTSERVICES@ALERTCOMMUNICATIONS.COM. IN ADDITION TO ANSWERING ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED, THE COMPANY WILL BE HAPPY TO PROVIDE YOU WITH A FULL DETAILED DESCRIPTION OF ANY AND ALL FEES RELATED TO YOUR ACCOUNT.

I. Monthly Service Charge. The Company may charge a Monthly Service charge as set forth in the applicable Service The Monthly Service charge will be based on a percentage of the Client’s monthly invoice. The exact percentage charged is predicated on the Service Plan and features selected by the Client. The Company reserves the right, upon notice to Client, to increase or change any component of the Monthly Service charge.

J. Third Party Services.  The Company may charge a Monthly Service charge as set forth in the applicable Service The Monthly Service Certain components of the Services may be provided by third- parties and may be subject to the separate terms and conditions and/or privacy policies of the applicable third-party. Further, you may be required to agree to a third-party’s terms and conditions and/or privacy policy as a condition to utilizing components of the Services provided by a third-party. The Company reserves the right to modify, remove, or replace any such third-party services or components from time to time. Your access and use of any third-party service in connection with your use of the Services is at your own risk and the Company hereby expressly disclaims any and all responsibility and liability for your use of any third-party service or component in connection with your use of the Additionally, upon written notice to the Company, or as otherwise set forth on an applicable Service Plan, you may authorize and allow certain of your third party service providers (including any marketing, public relations, or other similar agency) (each, a “Permitted Third Party”) to access and use the Services solely on your behalf and solely in connection with services being provided by such Permitted Third Party to you. Any use of the Services by a Permitted Third Party shall be deemed your use of the Services for all purposes of this Agreement. Any use of the Services by a Permitted Third Party shall be subject in all respects to compliance with the terms if this Agreement. You shall be liable and responsible for any breach of this Agreement by a Permitted Third Party. The Company shall have no liability to you or any other person or entity for any use of the Services by a Permitted Third Party or for any action or omission taken by the Company at the request or direction of a Permitted Third Party.

2. MISCELLANEOUS FEES. Depending on the Service Plan features selected by the Client, the Company will charge certain Miscellaneous Fees which will be noted on the Service Plan. These Miscellaneous Fees may include but are not limited to (a) a holiday related fee for the following holidays: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas; (b) additional fees for maintenance, programming, coding, software development, general technology services, and telephony services and troubleshooting; and (c) additional fees, costs, and expenses relating to the additional training and coaching of the Company employees in connection with new, enhanced, upgraded, or revised Client products or services, and / or material changes to call handling processes or scripts as well as additional features provided to Client upon Client’s request. As set forth in the applicable Service Plan, fees for maintenance time may be billed on a per event or per minute basis, or as a percentage of Work Time, System Time, or Talk Time. If certain features are selected which are not included in the Recurring Charge noted on the Service Plan or otherwise noted on the Service Plan, the Company may charge a fee for those features which may include, but are not limited to, voicemail boxes, use of the AI Agent, call transfer fees, additional phone number rental fees, reporting fees, portal and mobile app access fees, completed documentation or questionnaire fees, and encrypted SMS messaging fees. Miscellaneous Fees which are known, predictable and recurring in nature, such as recurring phone number rental fees, will be billed in advance with the Recurring Charge and are due at the same time as the Recurring Charge. Miscellaneous Fees which are not recurring in nature and not predictable will be billed in arrears with any Overage Usage charges and are due at the same time as the Overage Usage charges. IF YOU HAVE ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED FOR SERVICES, PLEASE CONTACT THE COMPANY’S BILLING DEPARTMENT VIA PHONE OR EMAIL AT 888-790-1483 OR CLIENTSERVICES@ALERTCOMMUNICATIONS.COM. IN ADDITION TO ANSWERING ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED, THE COMPANY WILL BE HAPPY TO PROVIDE YOU WITH A FULL DETAILED DESCRIPTION OF ANY AND ALL FEES RELATED TO YOUR ACCOUNT.

3. PAYMENT; LATE CHARGES. As of the start date indicated in the Service Plan (“Start Date”), the Company provides Services to the Client. On or before the Start Date, and on or before the first day of each successive billing cycle following the Start Date, Client shall pay the rate (or pro-rata portion thereof, as applicable) for the Services set by the Company in the Service Plan (“Recurring Charge”). The Company reserves the right, upon notice to Client, to increase or change any component of the Recurring Charge, variable Overage Use charge, or Miscellaneous Fees. Client shall, at all times, maintain a valid form of payment on file with the Company. The Company reserves the right, and Client hereby authorizes the Company, to charge the valid form of payment on file at any time for Services rendered but not yet paid. The Company reserves the right upon notice to client to immediately charge the payment on file if usage materially exceeds the base rate allotment. All fees are quoted and to be paid in United States dollars. The foregoing authorization shall not affect your obligation to pay all sums due and payable to the Company if the Company fails to, is unable to, or refrains from charging any such payment on file. If a charge is not made by the Company for whatever reason, the payment to the Company may be late or past due. If you do not pay on time or if the Company cannot charge the payment method you have on file for any reason, the Company reserves the right to suspend or terminate your account. Additionally, if any payment is not made within 28 days after the Invoice date, the Company may charge a late charge equal to the greater of $25 or 1.5% of the amount then due, per cycle period, subject to any restrictions imposed by local law. IF YOU HAVE ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED FOR SERVICES, PLEASE CONTACT THE COMPANY’S BILLING DEPARTMENT VIA PHONE OR EMAIL AT 888-790-1483 OR CLIENTSERVICES@ALERTCOMMUNICATIONS.COM.  IN ADDITION TO ANSWERING ANY QUESTIONS ABOUT HOW YOU ARE BEING BILLED, THE COMPANY WILL BE HAPPY TO PROVIDE YOU WITH A FULL DETAILED DESCRIPTION OF ANY AND ALL FEES RELATED TO YOUR ACCOUNT.

4. TERM; TERMINATION. The Company shall provide the Services to Client for the time period described in the Service Plan (the “Term”), which Term shall automatically renew for successive periods of the same duration unless the Company or Client gives the other party written notice of termination or written notice of an intent not to renew at least sixty (60) days prior to the end of the Term or any applicable renewal period. Client may request changes to the Service Plan by calling or emailing the Company. Requested changes must be approved by a Company authorized representative. Any changes to the Service Plan will be reflected in the next billing cycle, unless otherwise agreed to by the Company and Client. A credit may be applied to your account at the Company’s sole discretion to reflect changes made and implemented during a billing cycle. The Company may immediately terminate the Services with or without notice in the event that Client is in Material Default, as determined by the Company. For purposes of this Agreement, a “Material Default” shall occur, or shall be deemed to have occurred, if (i) the Company suspects that providing Services to you aids in illegal activity, relates to fraudulent activity, or is party to potentially illicit activity including, for example, sexual encounters, (ii) you, your staff, or your callers are abusive, disrespectful or otherwise inappropriate to the Company’s personnel or Call Center staff, (iii) you breach, violate, fail to perform under, or fail to comply with any of the terms set forth in the Agreement, (iv) Client fails to pay any other amount when due under this Agreement, or (v) Client becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors. If the Company does not resolve a Client service issue within thirty (30) days after Client has notified the Company of such issue in writing, Client may terminate this Agreement immediately by providing written notice to the Company. Upon termination of the Agreement for any reason, the Company shall maintain the right to collect any and all amounts then due, including any prorated amounts for Services rendered and not yet paid. Upon termination of the Agreement by the Company as a result of Client’s Material Default, or otherwise in the event of Client’s Material Default that does not result in termination of the Agreement, in addition to any other rights the Company may have at law or equity, (a) the Company shall maintain the right to collect any and all amounts then due, (b) Client shall pay all legal fees and collection costs incurred by the Company, and (c) Client shall pay all late fees that may accrue as a result of such Material Default.

5. CLIENT’S OBLIGATIONS, ACTS AND OMISSIONS. Client shall respond promptly to any the Company request to provide direction, information, approvals, authorizations or decisions that are reasonably necessary for the Company to perform the Services in accordance with the requirements of this Agreement. If the Company’s performance of its obligations under this Agreement is prevented or delayed by any act or omission of Client or any of its agents, subcontractors, consultants or employees, including communicating inaccurate or outdated information, the Company shall not be deemed in breach of its obligations under this Agreement or otherwise liable for any costs, charges or losses sustained or incurred by Client in connection therewith.

6. METHODS OF COMMUNICATION AND DISCLOSURE. In accordance with applicable law, you hereby expressly agree that the Company may contact you via email, phone call, text message, or any other method of communication, and that the Company may use any information that you provide to us, for the purposes of fulfilling the Company’s duties under this Agreement as well as for marketing and promotional purposes, customer service purposes, system maintenance purposes, billing and collections purposes, survey purposes, and/or returning messages from you or your staff. Any and all phone, data, and other communications rates by your communications vendors may apply. You agree that the Company may disclose any information to comply with applicable law or regulation or with valid legal process including subpoenas, court orders, or search warrants. Client agrees that the Company shall be entitled to identify Client as a customer in the Company marketing materials and on its website.

7. TAXES. Client shall be responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state or local governmental entity on any amounts payable by Client hereunder.

8. SCRIPTED READINGS. To the extent Client has not already done so, Client will promptly provide the Company with scripted texts that enable the Call Center to answer questions about Client’s products and services. The “Call Center” is defined as the facility, staff, and technology engaged and utilized to provide Services to the Client and includes, but is not limited to, telephone answering service representatives, chat and text message service representatives, chat operators, customer support representatives, the AI Agent, supervisory and quality assurance staff, and administrative support personnel. The Company will train the Call Center’s telephone answering representatives, chat/text message representatives, and AI Agent, to answer questions about Client’s products or services based on the scripted texts provided by Client. The Company will use reasonable efforts to ensure the Call Center’s telephone answering representatives, chat/text message representatives, and the AI Agent, follow Client’s scripts, directions, and account instructions. Client recognizes that, in any encounter, it is not possible to anticipate and prepare for every conceivable question about Client’s products and services that the Call Center’s telephone answering representatives, chat/text message representatives, and the AI Agent, may be asked. Therefore, in instances in which the Call Center’s telephone answering representatives, chat/text message representatives, or the AI Agent, cannot answer questions raised by Client’s customers or prospects, the Call Center’s telephone answering representatives, chat/text message representatives, and the AI Agent, will direct their questions to Client for a more detailed response. Client is solely responsible for providing more detailed answers to questions asked by Client’s callers that the Call Center’s telephone answering representatives, chat/text message representatives, or the AI Agent, cannot answer. Thus, to the extent Client has not already done so, Client shall promptly provide appropriate contact email addresses and telephone numbers, which the Call Center may utilize to forward calls and questions that the Call Center’s telephone answering representatives, chat/text message representatives, and AI Agent, cannot answer. Client will update the contact information provided to the Company on a regular basis. The Client understands, acknowledges, and agrees that, notwithstanding anything herein to the contrary, if use of the AI Agent is included in the Services, the Company will use the Client’s scripted texts (as well as any intake forms, FAQs, directions, or account instructions provided by Client) to populate the AI Agent’s knowledge base and to provide directions, parameters, or guidelines on how the AI Agent should conduct the call, but that the AI Agent will utilize artificial intelligence to generate content and response and that the Company will not control the specific content or responses produced by the AI Agent. If Client does not want to utilize the AI Agent as part of the Services, Client may opt-out as set forth on the applicable Service Plan or by providing written notice to the Company at clientservices@alertcommunications.com.

9. INTELLECTUAL PROPERTY. All intellectual property rights, including copyrights, trademarks, know-how and other confidential information, together with all of the goodwill associated therewith, derivative works and all other rights (collectively, “Intellectual Property Rights”) in and to any work product and other materials that are or were delivered to Client under this Agreement or prepared by or on behalf of the Company in the course of performing the Services shall be owned exclusively by the Company. For Client’s for which the Company is providing chat and/or text messaging services, any code enabling the chat and/or text message functionality on the Client’s website, social media platforms, or other online presences shall be owned exclusively by the Company. The Company grants the Client a limited, non-exclusive, revocable, non-transferable, and non-sublicensable license to use the code provided by the Company to enable the chat and/or text message functionality on the Client’s website, social media platforms, or other online presences. Upon termination of the Services for any reason, the limited license granted in the immediately preceding sentence shall be automatically terminated without further action on the part of the Company. The Client shall not use any of the Company’s proprietary trademarks or service marks (collectively, the “Proprietary Marks”) in any advertising or promotional materials without the prior written consent of the Company and such usage shall be in compliance with all the Company directives. The Client agrees that all right, title and interest in and to Proprietary Marks shall at all times be and remain in and with the Company and the Client acquires no interest therein and shall at all times recognize and protect the Company’s right of ownership of the Company’s Proprietary Marks and shall not in any way derogate the Company’s sole rights to such Proprietary Marks.

10. CONFIDENTIAL INFORMATION. All non-public, confidential or proprietary information of the Company, including information pertaining to business operations, strategies, pricing and marketing (collectively, “Confidential Information“), which was or is disclosed to Client in connection with the Services or otherwise and whether or not identified as “confidential” is confidential, and shall not be disclosed or used by Client without the prior written consent of the Company. Confidential Information does not include information that is: (a) in the public domain; (b) known to Client at the time of disclosure; or (c) rightfully obtained by Client on a non-confidential basis from a third party. The Company shall be entitled to injunctive relief for any violation of this Section 10 and Section 9.

11. DATA PROTECTION; OWNERSHIP OF DATA. The Company will use commercially reasonable efforts to comply with all known applicable laws related to privacy and security of personal information that are standard in the industry. Client also agrees to comply with all applicable privacy and data protection laws including but not limited to FTC and HIPAA regulations. Client acknowledges the inherent risks, sensitivity and unknown consequences related to processing and storing personal information. Client shall be cautious and vigilant in limiting the personal information that will be processed by the Company to only such personal information necessary to complete Services. The Company will use commercially reasonable efforts guided by industry standards to secure information related to the Services from Client or third parties. Client acknowledges that the Company cannot guarantee the security of information provided to it and the Company is not responsible for a third party’s circumvention of any privacy safeguards or security measures. Client will be given access to all data that Client or its users input into the Services, and Client will have and retain ownership of any data input into the Services by Client or its users. The Company shall not be granted use or ownership of any of Client’s data for any purposes other than maintenance, internal operation of the system and provision of Services.

12. REPRESENTATION AND WARRANTY.

A. The Company represents and warrants to Client that it shall perform the Services in a professional and workmanlike manner in accordance with the terms in the Service Plan.

B. The Company shall not be liable for a breach of the warranty set forth in Section 12(a) unless Client gives written notice of the defective Services, reasonably described, to the Company within ten (10) days of the time when Client discovers or should have discovered that the Services were

C. Subject to Section 12(b), Section 13, and Section 15, in the event the Client gives written notice of defective Services, the Company shall, in its sole discretion, either: (i) re-perform such Services; or (ii) credit or refund the price of such Services at the pro-rata contract

D. THE REMEDIES SET FORTH IN SECTION 12(c) SHALL BE THE CLIENT’S SOLE AND EXCLUSIVE REMEDY, AND THE COMPANY’S ENTIRE LIABILITY, FOR ANY BREACH OF THIS AGREEMENT BY THE COMPANY.

13. DISCLAIMER OF WARRANTIES. EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 12(a) ABOVE, THE COMPANY MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE SERVICES, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; OR (E) WARRANTY OF ACCURACY, COMPLETENESS.

14. TCPA AND CAN-SPAM COMPLIANCE. Client certifies that all leads provided to the Company will be in full compliance with all aspects of the Telephone Consumer Protection Act (TCPA) regulations and the CAN-SPAM Act (CAN-SPAM) regulations, and with all applicable State and Federal laws that govern telemarketing, the collection and use of consumer telephone numbers, the collection and use of email addresses, and other information for outbound marketing purposes. The Client certifies they have consent and have received all necessary opt-in for Client and Company to call and send SMS messages to all phone numbers provided to the Company, and the Client certifies that they have consent and have received all necessary opt-in to send email messages to all email addresses provided to the Company. Client represents and warrants that the Company is legally permitted to make outbound telephone calls, outgoing SMS messages, and outgoing email messages to each person identified by Client through its lead generation or otherwise. The Company is entitled to rely on the foregoing representation and warranty without further inquiry or investigation.

15. INDEMNIFICATION. Except to the extent arising from the Company’s gross negligence or willful misconduct, Client agrees, to the fullest extent permitted by law, to indemnify, defend, and hold harmless the Company for all costs, charges and losses sustained or incurred by the Company in connection with third party claims (including claims made by Client’s callers, customers, or website visitors utilizing the call, chat, and/or text services) arising in connection with the Client’s use of or the Company’s provision of the Services or otherwise.

16. LIMITATION OF LIABILITY. IN NO EVENT SHALL THE COMPANY BE LIABLE TO CLIENT OR TO ANY THIRD PARTY (INCLUDING ANY CLIENT CALLER, CUSTOMER, OR WEBSITE VISITOR UTILIZING THE CALL, CHAT, OR TEXT SERVICES) FOR ANY LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, EXCEED THE AGGREGATE AMOUNTS PAID TO THE COMPANY FOR THE BILLING CYCLE DURING WHICH THE ACTION(S) (OR INACTION(S)) ON WHICH THE CLIENT’S CLAIM IS BASED OCCURRED (OR FAILED TO OCCUR).

17. WAIVER. No waiver by the Company of any of the provisions of this Agreement is effective unless explicitly set forth in writing and signed by the Company. No failure by the Company to exercise, or delay in exercising, any rights, remedy, power or privilege arising from this Agreement operates or may be construed as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege by the Company hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

18. FORCE MAJEURE. The Company shall not be liable or responsible to Client, or be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when such failure or delay is caused or results from acts or circumstances beyond the reasonable control of the Company including, without limitation, acts of God, disease outbreaks, flood, fire, earthquake, explosion, governmental actions, war, civil unrest, national emergency, lock-outs, labor disputes (whether or not relating to either party’s workforce), restraints or delays affecting carriers, inability to obtain supplies, adequate materials, or a telecommunication breakdown, power outage, or other service issue or interruption.

19. ASSIGNMENT. Client shall not assign any of its rights or delegate any of its obligations under this Agreement without the prior written consent of the Company. Any purported assignment or delegation by Client in violation of this Section 19 is null and void. Notwithstanding the foregoing, the Agreement shall be binding on Client’s successors and assigns.

20. RELATIONSHIP OF THE PARTIES. The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

21. GOVERNING LAW. All matters arising out of or relating to this Agreement or otherwise in connection with the Services are governed by and construed in accordance with the laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than those of the State of Delaware. Client and the Company both waive a trial by jury of any or all issues arising in any action or proceeding between the parties hereto or their successors and assigns, under or connected with the Services or this Agreement. All disputes, controversies, or claims arising out of or relating to this Agreement or otherwise in connection with the Services shall be submitted to binding arbitration in the State of Arizona in accordance with the applicable rules of the American Arbitration Association then in effect.

22. SEVERABILITY; SURVIVAL. If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Provisions of this Agreement, which by their nature should apply beyond their terms, will remain in force after any termination or expiration of this Agreement including, but not limited to, the following provisions: Confidential Information, Data Protection, Governing Law and Survival.

23. AGREEMENT TO NON-HIRE / NON-SOLICIT. Client, its affiliates, and/or its related individuals and corporate entities agree not to solicit nor to hire any the Company employee or former employee without either a) attaining the Company’s prior written consent, or b) by paying the Company a buy-out fee equal to the employee’s most recent three months of wages multiplied by four (4). The foregoing Non-hire / Non-solicitation restriction is in effect for the Term and for six (6) months after termination of Agreement for whatever reason.

24. PERFORMANCE. The Company quality performance metrics used for marketing purposes reflect historical averages and are not guarantees of future performance for Client.

25. AMENDMENT. The Company may change these Terms from time-to-time. If the Company makes any changes to these Terms, the Company will notify you by revising the last updated date at the bottom of the Terms, and in some cases, the Company may provide you with additional notice (such as adding a statement to your invoices, sending you an email notification, or providing a banner notification on the Company’s website). Your continued use of the Services shall constitute your consent and agreement to, and acceptance of, the changes.